Service Spine exists for the moment when the answer is already inside the company—but the person making the decision cannot find it in time.
Jeff is an Associate Professor of Business Administration at Washington and Lee University. He studies how AI changes management and decision-making.
He co-authored AI Will Take Your Job (And It’s for the Best) with Teresa Aires. At Service Spine, he decides which operating problems are worth building for—and what result would make the work matter.
Matt has spent more than 20 years building production software and data systems. He is Chief Technology Officer at Weather Trends International.
At Service Spine, he owns the technical architecture: how the agents find the right records, show their work and stay inside the boundaries set for the job.
Send a service call your team had to reconstruct from several places.
Send us one job