Why fire and securityService teams have to check several systems before they can act.
A fire or security service call can depend on monitoring events, work orders, inspection findings, account records and the judgment of an experienced employee. Service Spine brings those pieces together for the person making the next decision.
The problemThe answer is usually already in the company.
Monitoring shows the alarm. Field service shows the last visit. Inspection records show the deficiency. The account file shows what was approved. Someone on the team remembers the site exception. Those facts matter together, but no single system holds them all.
Chairman & Co-FounderScott R. Elkins
Scott is Founder and Executive Chairman of Zeus Fire and Security, a technology-enabled provider of fire protection, security, monitoring and life safety solutions. He served as CEO from its founding in 2022 through July 2026, leading the company through a period of substantial growth.
His experience spans strategic acquisitions, operational excellence and industry partnerships, with a focus on building strong teams. Scott brings that company-building experience and a practical understanding of fire and security service operations to Service Spine.
CTO & Co-FounderMatt Alonso
Matt has spent more than 20 years building production software and data systems. He is Chief Technology Officer at Weather Trends International.
Matt builds the systems that connect records to the right job, keep the sources attached and limit each workflow to the data agreed with the customer.
CEO & Co-FounderJeff Schatten, PhD
Jeff is an Associate Professor of Business Administration at Washington and Lee University. He studies how people use AI in management, judgment and decision-making at work.
Jeff works with service teams to define the decision, the information employees need and the result a pilot should measure.
How we workStart with one recurring problem.
We choose one workflow, agree on one measure and run Service Spine beside the current process. The team compares the two before deciding whether to continue.
Bring us a service problem your team sees every week.
We will talk through how the work happens today and what a useful result would look like.
Talk through a service problem